Resources - Blog https://www.delphix.com/ en There’s Not a Bank Ignoring Digital, But it Takes DataOps to Succeed https://www.delphix.com/blog/banks-need-dataops-to-succeed-digital <span class="field field--name-title field--type-string field--label-hidden">There’s Not a Bank Ignoring Digital, But it Takes DataOps to Succeed</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 07/07/2020 - 08:44</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">Without a reliable data infrastructure in place powered by a DataOps platform, breaches, outages, and other malfunctions can be catastrophic to consumer experience and trust. </div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/kobi-korsah" hreflang="en">Kobi Korsah</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-07-07T15:40:06Z" class="datetime">Jul 07, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-07/istock-973139084.jpg?itok=7OFeFKAd 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-07/istock-973139084.jpg?itok=FaiDsUNg 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-07/istock-973139084.jpg?itok=HgCW4Eia 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-07/istock-973139084.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10463"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>A renewed sense of urgency has moved financial institutions to start <a href="https://www.bloomberg.com/news/articles/2019-06-20/banks-spend-1-trillion-on-digital-but-few-benefit-study-says#:~:text=While%20global%20banks%20have%20been,to%20an%20Accenture%20Plc%20study.">pouring a combined $1 trillion</a> into creating digital offerings that will roll out over the next three years. But modernizing technology infrastructure, developing new innovative services, and providing continuity of service are mammoth tasks for banks. And when you’re dealing with people’s wealth, the stakes couldn’t be higher to get it right. </p> <p>Setbacks are an inevitable part of software development, but data access can make all the difference when it comes to managing CX transformation. While banks collect vast amounts of personal data, that data is often neither easily accessible nor as secure as it should be. </p> <p><a href="https://www.delphix.com/infographic/data-business-initiatives">Seventy-two percent </a>of IT executives today say lacking access to the right data creates bottlenecks and hinders top business priorities. That’s because the data that’s needed to fuel innovation is both siloed in legacy applications and infrastructure and increasingly subject to regulations. These factors put organizations without a data-first mindset at serious risk.</p> <p>Without a reliable data infrastructure in place powered by a DataOps platform, breaches, outages and other malfunctions can be catastrophic to consumer experience and trust. A modern data infrastructure can ensure that banks recover quickly by providing the ability to restore systems to stable states in a matter of minutes. </p> <h4>How It Can All Go Horribly Wrong—TSB Bank’s IT Meltdown</h4> <p>In 2018, TSB Bank in the United Kingdom achieved infamy for <a href="https://www.theguardian.com/business/2018/apr/27/tsb-it-meltdown-banking">the largest banking systems failure in U.K. history</a> after a planned upgrade left millions of customers unable to log into their accounts. Customers experienced issues ranging from incorrect balances to unauthorized access to other accounts. The botched IT upgrade soon became a full-blown crisis as nearly two million customers remained locked out of their accounts, and former CEO Paul Pester said <a href="https://www.telegraph.co.uk/business/2018/04/27/tsb-customers-fear-payday-crunch-online-banking-outage-heads/">TSB was “on its knees”</a> due to the software meltdown. The crisis persisted for weeks, and at the end of it all, the bank revealed that it had <a href="https://www.independent.co.uk/news/business/news/tsb-it-failure-cost-compensation-customers-switch-current-account-a8757821.html">lost 80,000 customers and $431.3 million</a>. </p> <p>Unfortunately for TSB, this is a prime example of how digital transformation can go wrong. The bank had all the right intentions to migrate customer data to a new IT system fit for the digital age. So how did this happen? <a href="https://uk.reuters.com/article/uk-britain-tsb/rushed-testing-poor-communication-played-role-in-british-tsb-outage-contractors-idUKKBN1I2460">Rushed testing and poor communication</a> were said to be at fault for the botched upgrade. In short, they had cut corners with critical IT testing.</p> <h4>Outages Don’t Always Have to Spell Disaste<b>r</b></h4> <p>Data can often be the differentiating factor. DataOps has emerged as a new practice to help enterprise software teams solve the end-to-end delivery of data and enable data-driven transformation. It makes information both accessible and more secure for data consumers, including developers, testers, and analysts, who are responsible for using data in driving new projects. That’s why it can be a game-changer when it comes to preventing operations meltdowns.</p> <p>Beyond preventing catastrophic outages, a DataOps platform that combines on-demand data delivery with data compliance can boost CX transformation and innovation. </p> <p>Take <a href="https://www.delphix.com/case-studies/becu">Boeing Employees’ Credit Union</a>, the fourth largest credit union and the largest community-based credit union in the United States. The IT organization needed to modernize its data infrastructure to make banking more convenient and secure for its members. For BECU, this meant quickly rolling out enhancements to its online banking systems without interrupting services or compromising security. </p> <p>A critical challenge slowing BECU down and preventing the company from releasing application updates more rapidly was the lack of a reliable testing infrastructure in which sensitive data was protected in non-production environments. BECU needed a solution that could maintain data consistency and mask Oracle, SQL Server, and other file types across different applications, including CRM, loan originations, and member portal systems. They also needed a way to track masked data across sources and verify that masked environments didn’t contain unprotected confidential data.</p> <p>A DataOps platform met all these needs. For one, it reduced the overall time and effort required to distribute securely masked data for application developers. The platform also automatically identified sensitive information and consistently masked it across relational database platforms. On one occasion, BECU masked 662 tables, 3,507 columns, and 680 million rows of data in 15 hours, far exceeding the initial requirement that masking not take more than 24 hours. </p> <p>As a result, BECU was able to meet internal compliance requirements ahead of schedule—taking 6 weeks instead of the estimated 18-24 weeks—and reduce the overall time and effort to distribute masked data. This made it possible to launch new banking products twice as fast for users—a capability that’s particularly critical now, given that customers had to shift to online and mobile banking exclusively since the onset of the COVID-19 crisis. </p> <h4>More Benefits to CX Transformation with DataOps</h4> <p><a href="https://home.kpmg/us/en/home/insights/2018/06/2018-issue2-article1.html">Ninety-five percent of business leaders</a> now see digital disruption as more of an opportunity than a threat, yet customer experience neglect is driving customers away faster than organizations realize. And when the stakes are as high as they are in the banking industry—with people’s hard-earned money on the line—the approach to digital transformation must be designed to deliver quality applications with compliant data that can be versioned on demand both on-premise and across clouds. </p> <p><i>Watch this </i><a href="https://www.delphix.com/webinar/cx-ex-innovation-sets-leaders-apart"><i>webinar</i></a><i> featuring 451 Research VP Matt Aslett for critical insights on the depth and breadth of CX/EX challenges, and why a smarter approach to DataOps is urgently needed. </i></p> </div> </div> </div> </div> </div> Tue, 07 Jul 2020 15:44:19 +0000 michelle 2330 at https://www.delphix.com WeAreDelphix: Hims Pawar https://www.delphix.com/blog/wearedelphix-hims-pawar <span class="field field--name-title field--type-string field--label-hidden">WeAreDelphix: Hims Pawar </span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 06/30/2020 - 14:37</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">Meet cybersecurity expert and Principal Solutions Engineer Hims Pawar. Read about his expertise in debunking data myths, why he loves working at Delphix, and his best piece of career advice. </div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-07-02T13:00:00Z" class="datetime">Jul 02, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/espotlight_hims_p_blog-1920x1080.jpg?itok=oDCOQrJU 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/espotlight_hims_p_blog-1920x1080.jpg?itok=8A1DUMDR 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/espotlight_hims_p_blog-1920x1080.jpg?itok=k8Xh2p4T 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/espotlight_hims_p_blog-1920x1080.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10425"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><h4>What do you do at Delphix and what inspired you to join the company? </h4> <p>I am a principal solution architect for the Field Services team at Delphix. I work closely with our customers across multiple industries to showcase our technology and help them reap the most value from the Delphix platform. </p> <p>In my role, I have the unique opportunity to be an advisor and an architect, striving to deeply understand the needs and situations of our customers’ IT organizations and help establish the best possible solutions. I love being part of this company because of the people. I lead a very demanding and dynamic team of distinguished engineers who can solve any problem thrown at them, and they fill me with new energy every morning. </p> <h4>You can ask me anything about…? </h4> <p>Cybersecurity. I have spent almost two decades exploring and learning about various threats and risks at enterprise businesses, and helping IT leaders design and implement solutions to strengthen security. If you ever find yourself thinking about your company’s security posture, you would be amazed to learn about all the different aspects and controls put in place to protect an enterprise from cyberattacks.</p> <p>Many folks believe that encrypting everything will solve all their security challenges, but little do they know that they are only solving the “<a href="https://www.csoonline.com/article/3340117/what-is-a-man-in-the-middle-attack-how-mitm-attacks-work-and-how-to-prevent-them.html">man in the middle</a>” attack. In my experience with CIOs/CISO running DevSecOps organizations, many new facets of the problems are undercovered. From GRC (governance, risk management, and compliance) to application modernization to cloud migration, every change brings a new set of challenges.</p> <p>With that said, my expertise is in <a href="https://www.delphix.com/blog/biggest-data-security-myths-busted">debunking data myths</a> and helping clients realize the true value of their data while managing its threats and vulnerabilities.</p> <h4>What’s the coolest project you’ve worked on at Delphix? </h4> <p>The one that really jumps out at me is a project with one of our customers in the financial services industry. This customer had a very limited view of their data landscape, which put them in a precarious situation when they were managing millions of customer accounts. There was a gap in understanding every data touch point inside and outside the bank. It was a very complex problem to solve because of the tremendous amount of data across various lines of businesses with a growing focus of industry on data-driven analytics. </p> <p>When you are dealing with petabytes of data that are exploding in size every minute, my team and I had to think out of the box in order to provide a sustainable answer to the problem, which would not fail when the unprecedented scale of things come into picture.</p> <p>The complexity of the data was the next biggest challenge as the customer had every possible data source in their portfolio—from legacy mainframe applications to modern data lakes. I thoroughly enjoyed applying my understanding of the concepts of data engineering to test in a plethora of systems consisting of infinite data as well as testing something new everyday during this journey.</p> <p>While it took us several months to prove the value of our technology to their key stakeholders, we successfully won the deal, and they implemented our platform across the entire enterprise across multiple business units as a shared service, enabling <a href="https://landing.google.com/sre/">SRE</a> across systems, processes, and people. As a result, Delphix was inducted into their Hall of Innovation for Outstanding Data Delivery.</p> <h4>What’s your secret talent? </h4> <p>I have a deep interest in yoga and what it can do for mental health and the body. I’m getting pretty close to mastering headstands and side-crow poses. </p> <h4>What’s the best piece of advice you’ve ever received? </h4> <p>“<i>Every action you take is a vote for the type of person you wish to become</i>” by James Clear. You choose who you want to be identified as and work towards that goal every single day for the rest of your life. If you’re able to get 1% better each day, you have the opportunity to drive massive progress in your life and master continuous improvement.</p> <h4>What song instantly puts you in a good mood? </h4> <p><a href="https://www.youtube.com/watch?v=bEeaS6fuUoA">A Lovely Day</a> by Bill Withers. Living in a fast paced, high-stress lifestyle in NYC isn’t always easy. But this song calms me down and helps me appreciate the little joys of life, reminding me that the best things in life are not things.</p> <h4>What drives you every day? </h4> <p>Continuous learning. When you are fighting adversaries, you have to level up constantly. I love to stay ahead of the game and hone my skills by pushing myself to learn new technologies and trends. Most recently, I <a href="https://www.linkedin.com/pulse/filled-gratitude-hims-pawar/?trackingId=k8dD4LvTSLm8vO5pwozGgA%3D%3D">graduated</a> from an Executive Masters program from Columbia University, and it was a life changing experience. I am privileged to have a career that empowers me to constantly grow, and I’m thankful to have a wonderful team supporting me in all of my endeavours.</p> </div> </div> </div> </div> </div> <div class="field field--name-field-tags field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/tags/employee-spotlight" hreflang="en">Employee Spotlight</a></div> </div> </div> Tue, 30 Jun 2020 21:37:25 +0000 michelle 2329 at https://www.delphix.com What is CCPA Compliance? https://www.delphix.com/blog/what-is-ccpa-compliance <span class="field field--name-title field--type-string field--label-hidden">What is CCPA Compliance?</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Wed, 06/17/2020 - 09:15</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">Looking to learn more about what is CCPA compliance? Here are 6 steps companies must take to ensure compliance as soon as possible. </div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/sharon-bell" hreflang="en">Sharon Bell</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-07-01T13:00:00Z" class="datetime">Jul 01, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/ccpa_blogimage.jpg?itok=VTPz3idp 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/ccpa_blogimage.jpg?itok=4rF8rKNx 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/ccpa_blogimage.jpg?itok=rlqBhIF7 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/ccpa_blogimage.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10313"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>The <a href="https://www.delphix.com/solutions/ccpa">California Consumer Privacy Act</a> (AB-375, or CCPA for short) is one of the toughest U.S. regulations targeting Silicon Valley firms. Many predict the CCPA could have a bigger impact on companies than the EU’s <a href="https://www.delphix.com/solutions/gdpr">General Data Protection Regulation</a> that went into effect in May 2018.</p> <p>Before we share the 6 steps companies must take to become CCPA compliant, here’s a deep dive into what this privacy law is all about it. </p> <p>Signed into law in June 2018, the new regulation comes as a response to a multitude of businesses making headlines for mishandling or exploiting private data. The CCPA focuses on making sure organizations have a business purpose for why they need personal information while enabling Californians to readily request, delete, or protect their personal information (PI) collected and governed by a business. </p> <p>“Primarily and fundamentally, the CCPA is a transparency vehicle,” says Dominique Shelton Leipzig, partner, and co-chair ad tech privacy &amp; data management at <a href="https://www.perkinscoie.com/en/">Perkins Coie</a>. “It’s all about letting consumers know what data is being collected by the company, when it’s being sold and shared for a business purpose, and any third-party data is shared with or any sources of personal data has been used.</p> <p>California’s Attorney General Xavier Becerra, who many say will become the chief privacy officer of the United States, will play an important role monitoring Silicon Valley’s privacy practices and cracking down on those that don’t implement and maintain sound security practices that safeguard consumer data. Here’s everything you need to know to get up to speed. </p> <h4>Who Must Comply with the California Consumer Privacy Act? </h4> <p>Unlike GDPR (which applies to any organization that obtains personal information on any EU citizen), organizations that simply conduct business with California residents and satisfy one of three thresholds must be CCPA-compliant: </p> <ul> <li>Has an annual gross revenue in excess of $25 million</li> <li>Buys, receives for commercial purposes, sells, or shares for commercial purposes, alone or in combination, the personal information of 50,000 or more consumers, households or devices</li> <li>Derives 50 percent or more of its annual revenue from selling</li> </ul> <p>If a company meets one of the criteria above, then it will need to inform consumers of the type of personal information collected and the purpose at the point of data collection. Read the full description in <a href="https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180AB375">Section 1798.140</a>. </p> <h4>What are the Key Provisions of the CCPA? </h4> <p>The CCPA grants consumers the right to request a business to disclose any of the following: </p> <ul> <li>All data collected about the consumer</li> <li>The categories of sources from which that information is collected</li> <li>The business purpose for collecting or selling that information</li> <li>Third parties with which the information is shared</li> </ul> <p>In this case, <i>business purpose</i> is defined as: </p> <ul> <li>Auditing or verification related to transactions</li> <li>Detecting security incidents, fraud prevention or illegal activity</li> <li>Debugging to identify and repair errors</li> <li>Short-term transient use</li> <li>Performing services on behalf of the business or service provider</li> </ul> <p>The California law requires companies to include a form (Section 1798.135) on their websites, asking consumers to opt-in or out of data sharing. Otherwise, consumers can take legal action if they’re unable to find out how their information has been collected or get copies of that information. </p> <p>Consumers also have the following rights: </p> <ul> <li>Right to deletion</li> <li>Right to opt-out of the sale of their data for any reason</li> <li>Right not to be subject to discrimination for the exercise of rights</li> <li>Right to data portability</li> </ul> <h4>What is CCPA Compliance? </h4> <p>Compared to <a href="https://www.delphix.com/infographic/general-data-protection-regulation">GDPR</a>, the CCPA takes a broader approach to what constitutes sensitive data by expanding its definition to include households. The new privacy law defines PI as information that “identifies, relates to, describes is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or house.” See the full description in Section 1798.140. </p> <p>This means now under CCPA, even data that does not contain the name but may otherwise identify or relate to a particular individual or household must be analyzed to see if the CCPA protections apply. Whereas in the past, companies knew data that did not include the name of the consumer would not trigger a data breach notification in California if accessed or used inappropriately. </p> <p>The act does not restrict businesses to collect, use, retain, sell or disclose consumer information that is de-identified. The CCPA defines de-identified data as “<i>information that cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular consumer</i>.”</p> <h4>What are the Penalties of Violating the CCPA? </h4> <p>Effective January 1, 2020, organizations have 45 days to respond to any verified consumer request under the CCPA. In the event that a business fails to address a violation within 30 days of notification, the California general attorney may impose a maximum penalty of up to $7,500 for each violation. If there is an unauthorized infiltration of data, consumers can assert a private right of action to recover damages up to $750 per violation. </p> <p>In contrast, GDPR has a tiered approach to fines with the EU law on data protection and privacy. Depending on the violation occurred, the penalty may be either: 4 percent of the global annual turnover from the prior year or $20 million, whichever is greater, or 2 percent of global annual turnover or $10 million, which is greater. </p> <p><a href="https://www.delphix.com/blog/cost-of-ccpa-compiiance-steeper-than-you-think">Companies not in compliance</a> are also subject to greater liability from a litigation perspective. </p> <p>“California is a highly litigious state,” Shelton adds. “We have a hotbed of privacy litigations, especially around areas of behavioral tracking, which is very much one of the major impetus behind the CCPA. If you look into the initial proposition, Alastair Mactaggart and others were very concerned about the tracking and the profiles that were being developed around California consumers.”</p> <h4>Your 6 Steps to Become CCPA Compliant</h4> <p>If an enterprise has put together a global GDPR program, the company should be in good shape to begin the extra steps that are required for the CCPA, Shelton explains. Inspired by the GDPR, businesses can take this construct of these six phases and apply it to CCPA compliance. </p> <p><b>Step 1</b></p> <p>Designate an individual or team to be in charge of data privacy and security. This person can be either a chief privacy officer, data privacy officer, or chief data officer. </p> <p><b>Step 2</b></p> <p>Perform a data inventory, so you have an auditable record of your data flows across your enterprise, like a data roadmap. For companies that did this exercise for EU resident data should be in a good position to know where their California data is. Even if they didn’t do a global program, their inventory may give some sense of where that data might be. </p> <p><b>Step 3</b></p> <p>Do a risk assessment of the data flows that have been identified in the inventory and measure your data practices against legal metrics. Many organizations are not aware of what data they own, the scope of that data or where it’s located. If you have good insight and understanding of your data, it’ll be much easier to get a sense of what the impact is in the context of CCPA. </p> <p><b>Step 4</b></p> <p>Conduct high-risk processing for information pertaining to financial, healthcare, or children’s records. Tools, like Delphix, can help businesses pinpoint things like names, email addresses, SSNs, IP addresses and provide an enterprise-wide view of exposure to CCPA. The platform can quickly deliver data copies for dev/test, analytics, reporting, support and other use cases and then serve as a single point of control for governing those copies. It then gives businesses greater authority to define controls that determine who has access to what data, where and when, allowing companies to easily create and enforce data governance policies around CCPA compliance.</p> <p><b>Step 5</b></p> <p>Mitigate the risk(s) identified in Phase 3 and 4 through governance, technical controls, policies, and procedures as well as vendor management. For non-production environments (i.e., dev, test, and reporting) that contain as much as 90 percent of the data that's in scope for the CCPA, masking sensitive information will bring those environments compliant with respect to the regulation. </p> <p>By irreversibly masking personally identifiable information, this data becomes de-identified and is no longer considered personal information under CCPA or GDPR. </p> <p>Also make sure vendors protect their data and follow the CCPA requirements. There is certain verbiage that needs to be in your vendor contract to shift liability to them for their failure to comply with the CCPA. Lastly, train everyone in your company who collects personal information. </p> <p><b>Step 6</b></p> <p>Keep an auditable record of your privacy program. This means keeping track of everything from Phases 1 to 5. You can use this in the future to benchmark for the upcoming year or apply this to new lines of business that will help you easily update the phases that are necessary. </p> <h4>The California Consumer Privacy Act is Here—Companies Must Act Now </h4> <p>Data privacy will be the major defining characteristic between winners and losers across industries, especially as regulations continue to become forcing functions that demand and require companies to take better control of consumer data.</p> <p>Delphix is a DataOps platform that performs <a href="https://www.delphix.com/platform/masking">end-to-end data masking</a> and secures sensitive information before it’s ever shared across an organization or accessed by outsiders. The platform automatically detects confidential information, irreversibly masks data values, then generates reports and alerts to ensure that all sensitive data has been masked. </p> <p>Delphix also masks consistently across heterogeneous data sources, so data is masked the same way across different tables and databases. Seven out-of-the-box algorithms are available to mask everything from names and social security numbers to images and text fields, and additional algorithms can be configured or customized to match specific security policies. </p> <p>Data privacy and security will be the primary focus on every organization’s agenda in 2020 and beyond, so it’s critical to act now as regulators aggressively prepare to crack down on the largest and most comprehensive privacy and data security law in the country. </p> <p><i>Protecting your data is equivalent to protecting your customers. </i><a href="https://www.delphix.com/e-book/protecting-personal-information-key-compliance-risk"><i>Download this ebook</i></a><i> to get the specifics on what type of data is protected under GDPR, CCPA, PCI, LGDP, HIPAA and more.</i></p> </div> </div> </div> </div> </div> Wed, 17 Jun 2020 16:15:22 +0000 michelle 2302 at https://www.delphix.com Data Confessions: The Worst-Kept Secrets of Enterprise Teams https://www.delphix.com/blog/enterprise-data-confessions <span class="field field--name-title field--type-string field--label-hidden">Data Confessions: The Worst-Kept Secrets of Enterprise Teams</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Wed, 06/17/2020 - 09:52</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">Digital transformation initiatives are a top priority for many companies, but the challenges that come with implementing them remain at all levels. From non-production mishaps to business crippling security gaps, hear what’s keeping enterprise IT teams up at night. </div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/andrew-pan" hreflang="en">Andrew Pan</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-06-23T12:00:00Z" class="datetime">Jun 23, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/1920x1080_confessions-cio_general.jpg?itok=xO6f8BRT 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/1920x1080_confessions-cio_general.jpg?itok=VirsXFLg 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/1920x1080_confessions-cio_general.jpg?itok=0-K2Mowu 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/1920x1080_confessions-cio_general.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10314"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>“Every company is a data company.” It’s a mantra you’ve probably heard before, but the truth of it is only growing—particularly in light of Covid-19. The move to digital by companies across industries from retail to banking has made data an even stronger asset. </p> <p>Data anchors applications, and as businesses begin to digitize physical processes, leaders will need to rethink how they can increase data agility and flexibility during application development in order to react faster to customer demands, rapidly adjust to operational fluctuations, build AI-powered software, or drive smarter strategy in response to the market conditions.  </p> <p>The impact of these data-driven practices are significant. One <a href="https://www.ciodive.com/news/data-driven-companies-revenue-coronavirus-covid19/578159/">study</a> found data-savvy businesses are 162% more likely to have surpassed revenue goals, compared to laggard counterparts.</p> <p>But to date, most companies have yet to become truly data driven. Forrester Research found that while most companies plan to invest more in data technology, <a href="https://www.ciodive.com/news/data-driven-companies-revenue-coronavirus-covid19/578159/">close to 50%</a> of organizations still aren't using data to guide every business decision.</p> <p>So what’s holding companies back? A Delphix survey of hundreds of individuals for their anonymous “data confessions” starts to unearth the answers. We found challenges and uncertainties around data at all levels of the organization: and without data to grease the wheels of these different processes, the increased pressure to speed operations and innovation can cause burnout at all levels of the organization.</p> <h4><a href="https://www.delphix.com/blog/confessions-cio">CIO Confessions: “My Credibility Is Hinged on Digital Transformation”</a></h4> <p>While digital transformation initiatives are a high priority for most C-level executives, <a href="https://www.cio.com/article/3335497/winter-2019-state-of-the-cio.html">CIOs</a> bear the brunt of the implementation burden. This responsibility is a departure from the traditional role of the CIO, which is centered on managing systems and infrastructure—and just one in five CIOs say they’ve cracked the code on digital initiatives.</p> <p>In today’s digital world, technology is central to the mechanics of running a company and its ability to compete and survive. Digitally-savvy, forward-thinking CIOs are delivering continuous innovation by empowering their teams to use the cloud and new set of software development practices, including DevOps and DataOps, to deploy IT capabilities to customers and employees in a reliable, secure, and compliant way. </p> <p>“Any time you’re developing applications, data is your biggest opportunity and potentially your greatest challenge,” said <a href="https://www.delphix.com/flipbook">Stuart Scott, CIO of J.B. Hunt</a>. For some companies, data is powering incredible transformation and growth—but for those lacking it, a lack of data is holding them back at every level.</p> <h4><a href="https://www.delphix.com/blog/confessions-vpofappdev">Confessions of a VP of AppDev: “Agile - For Us That’s Still Waterfall, But With Jira”</a></h4> <p>This need for data trickles down to create challenges for VPs of AppDev, responsible for maintaining rapid testing and development cycles to iteratively develop and deploy necessary applications. For data-driven companies, this speed and agility is possible thanks to the rise of agile and DevOps. </p> <p>But without the right data, agile methodologies can begin to look just like waterfall, but with Jira. That’s because in addition to DevOps, VPs of AppDev need DataOps: giving their teams the ability to manage data the same way they manage code. App quality is dependent on testing with production-like data. Dev teams need self-service access to this high-quality data, rather than having to interact with those managing and storing data every time they need an update.  </p> <h4><a href="https://www.delphix.com/blog/confessions-it-director-when-they-say-innovation-i-think-disruption">Confessions of an IT Director: “When They Say Innovation, I Think Disruption”</a></h4> <p>For devs to have this kind of access to data, however, it creates headaches for IT Directors. The issues are across three key areas: the cybersecurity risks raised by decentralized projects, the need to increase efficiency due to the data demands of non-production environments, and the reduced time to test to ensure new apps are production-ready. </p> <p>Digital initiatives like cloud migrations or new application development all require data. But during and between projects, data sprawl and redundancies can crop up. In fact at some companies, up to 90 percent of the data across these environments is the same data. It creates storage cost and adds security risk. While there are tools to allow devs to manage and automatically provision data securely via self-service, some IT Directors opt for the path of least resistance: restricting access to data. When teams can’t easily share data, they end up with silos. When changes are made within a silo, entire systems break. </p> <h4><a href="https://www.delphix.com/blog/confessions-tester">Confessions of a Tester: “I Hoard Test Environments—Only I Know Where They Are”</a></h4> <p>When access to data is restricted, testers often take matters into their own hands. Squirreling away multiple test environments makes it easier to get everything back to its previous state for another test run. Rather than refresh the system with new data, testers often hoard old environments for every testing occasion to meet compressed timelines. </p> <p>But these stockpiles of redundant test environments—think: 10X data duplication in some cases—eats into storage budgets and increases the risk of a security breach. What’s more, the old data in these testing environments can compromise the testing quality altogether. </p> <p>Self-service capabilities let testers instantly access data and manipulate multiple data copies at will for software test environments. Techniques like data masking and data virtualization can allow testing teams to refresh data faster, cut storage costs, and manage data environments more efficiently and securely. </p> <h4><a href="https://www.delphix.com/blog/confessions-developer">Confessions of a Developer: “I Know Everyone’s Salary”</a></h4> <p>When QA teams don’t have access to good data for testing, neither do the developers. They’re likewise under pressure to test, develop, and deliver apps faster, but often, they’re left using low-quality or partial datasets. In some cases, they’re taking shortcuts to get the data they need.</p> <p>DevOps was born out of a need for teams to better collaborate and manage the development and delivery of applications, and like code, data is always changing. When users can’t access the right version of data for the task at hand, they turn to poor quality data that result in increased exposure to risk, failure to scale, and slow time-to-market.  A data platform, like Delphix, gives access to lightweight, read/write data environments that package together virtual, masked data copies—synchronized from multiple sources—to drive fast and high-quality application development. </p> <h4>The Digital Transformation Machine Needs Data Fuel</h4> <p>At every level, therefore, a lack of good data is holding companies back. For developers to test and iterate, they need fast, quality, and secure data—as do testers for good QA, the IT Director for driving efficiency and security, and the VP of AppDev to keep larger project timelines moving. Ultimately, eliminating friction at every level of data use across the organization will accelerate initiatives at all levels to power the business’ digital transformation efforts.</p> <p><i>Looking for more ways to combat these common data challenges within your enterprise? </i><a href="https://datacompanyconference.vfairs.com/"><i>Register for The Data Company Conference</i></a><i> and join virtually on June 25, 2020.</i></p> </div> </div> </div> </div> </div> Wed, 17 Jun 2020 16:52:01 +0000 michelle 2303 at https://www.delphix.com The Future of CX Depends on Data https://www.delphix.com/blog/future-of-cx-depends-on-data <span class="field field--name-title field--type-string field--label-hidden">The Future of CX Depends on Data</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Wed, 06/17/2020 - 08:54</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">As businesses work to prioritize customer experience, the pressure on software development teams to develop faster becomes astronomical. A modern data infrastructure powered by DataOps makes it all possible.</div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/kobi-korsah" hreflang="en">Kobi Korsah</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-06-22T12:00:00Z" class="datetime">Jun 22, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/istock-1148699760.jpg?itok=lI0_Sopc 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/istock-1148699760.jpg?itok=fUrT44RW 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/istock-1148699760.jpg?itok=-W-DViMP 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/istock-1148699760.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10312"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>At a time when online or mobile interactions are the only ones that customers are able or willing to have with a business, the call for a digitally-enabled experience is more pressing than ever. </p> <p>In his book “<a href="https://www.weforum.org/about/the-fourth-industrial-revolution-by-klaus-schwab">The Fourth Industrial Revolution,</a>” Karl Schwab, founder and executive chairman of the World Economic Forum, points out that in business it’s no longer big fish eating small, it’s the fast fish eating the slow. Schwab writes that leaders need to create a future that puts people first and understand that new technologies are tools made by people <b>for</b> people. In other words, companies must speed up and focus on the human experience. </p> <p>It’s no surprise that consumers today gravitate towards engaging digital experiences. Even before the Covid-19 pandemic crisis took hold, a <a href="https://www.walkerinfo.com/knowledge-center/featured-research-reports/customers-2020-a-progress-report">Walker study</a> found that by the end of 2020, customer experience (CX) will overtake price and product as the key brand differentiator. And good CX pays—companies that prioritize it bring in <a href="https://www.retailcustomerexperience.com/blogs/why-personalization-is-key-for-retail-customer-experiences/">5.7 times more revenue</a> than competitors that don’t, according to Forrester. </p> <h4>Turning Digital Disruption Into Opportunity </h4> <p>Nearly <a href="https://home.kpmg/us/en/home/insights/2018/06/2018-issue2-article1.html">95% of CEOs</a> see digital disruption as more opportunity than a threat. That optimism fuels digital transformation projects and enables companies to accelerate market expansion, cut time to value with new products and services, and effectively compete in new and different ways. However, the particularly inefficient and ineffective movement and sharing of data remain thorny issues at the core of these strategic initiatives. </p> <blockquote> <p>More than <a href="https://www.delphix.com/infographic/data-business-initiatives">70% of senior IT executives</a> believe sub-optimal data operations are a significant bottleneck to top business priorities. </p> </blockquote> <p>The manually intensive movement of physical data copies over and over across overloaded networks requires an army of sysadmins and DBAs—as well as <a href="https://www.delphix.com/white-paper/dataops-451">four to five days to provision a new data environment</a> for developers, analysts, and QA engineers—and impacts production and downstream systems. As a result, accessing siloed data while dealing with privacy concerns and strict data regulations introduces latencies, risks, and infrastructure costs. </p> <p>So how can companies achieve the<i> </i>level of personalization that customers expect and keep a pulse of their evolving preferences? A modern data infrastructure powered by DataOps makes it all possible. </p> <p>A DataOps platform combines data compliance with on-demand delivery to give app dev teams access to the right data at the right time in order to improve software quality, reduce application downtime, dramatically cut project timelines while saving data storage costs. For firms that have implemented it, DataOps has become a ticket to better customer experiences.</p> <h4>With DataOps, Fannie Mae Embarks on Wholesale Data Transformation </h4> <p>Mortgage loan provider Fannie Mae has long wrestled with highly siloed legacy data environments. It was difficult and expensive for the company to access high-quality data quickly, making it challenging to release application updates and make improvements to customer experience. With Chief Data Officer Scott Richardson at the helm, the company sought to develop a more modern data infrastructure. But in order for this to become reality, Fannie Mae had to first build a centralized data operation using DataOps.</p> <p>Fannie Mae used Delphix, a DataOps platform, to accelerate data flow by automating data movement and enabling self-service for developers. Using the platform, developers were able to pull in data from dozens of critical applications and subsequently create virtual databases to rewind, refresh, and restore testing environments for that data. This enabled them to recover from errors faster than before. </p> <p>Instead of waiting days for an environment to be restored, for example, developers could immediately rewind test scenarios to the precise point where a problem was detected. In one large program with over 20 apps connected in an end-to-end test environment, Fannie Mae avoided 28 days of slippage and kept the project on track. This gave developers and testers confidence to try new experimental approaches, increasing application test coverage and overall quality.</p> <p>Today, Fannie Mae has a modern data environment with near real-time updates, which delivers a better digital experience for users. “Data is now viewed as a business asset. We are engaged in thinking about business strategy through the lens of furthering our mission and improving the customer experience with data,” Richardson said. </p> <h4>Every Company is a Data Company⁠—Whether They Know it or Not </h4> <p>Meeting customers where they are, especially in a time of need, means enabling digital experiences. Delphix is a DataOps platform that non-disruptively connects to applications, databases, or associated data warehouses and compresses the data to create space-efficient copies. </p> <p>The technology tracks and versions all changes and generates virtual environments, which take up less than 5% of the space of physical copies, that can easily be delivered to developers, analysts, and QA engineers in minutes (instead of what was previously often weeks or months). Sophisticated controls⁠—such as rewind or fast forward—enable these data consumers to make a change, reset to any point or state in time, refresh the data, create bookmarks, or make snapshots for compliance or audit needs. The platform can also integrate multiple virtual data sources to perform integration testing. The possibilities are endless.</p> <p>As businesses work to prioritize CX, the pressure on software development teams becomes astronomical. They’re asked to build, test, deploy, and scale applications at lightning speed to accommodate fast-changing needs and preferences, yet without a modern data infrastructure, this is virtually impossible. A DataOps platform can change all that. It not only enables businesses to experiment, develop and innovate faster, but also makes developers’ lives easier and improves the experience for end-users as well. </p> <p><i>Tune into the "<a href="https://www.delphix.com/webinar/cx-ex-innovation-sets-leaders-apart">CX/EX Innovation Sets Leaders Apart</a>” webinar with leading advisory firm 451 Research and learn how to stay ahead with 100x faster digital launches. </i></p> </div> </div> </div> </div> </div> Wed, 17 Jun 2020 15:54:47 +0000 michelle 2301 at https://www.delphix.com A CISO’s Perspective on Data Governance, the CCPA, and the Future of Privacy https://www.delphix.com/blog/ciso-perspective-ccpa-future-of-data-privacy <span class="field field--name-title field--type-string field--label-hidden">A CISO’s Perspective on Data Governance, the CCPA, and the Future of Privacy</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Mon, 06/15/2020 - 15:40</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">The global health crisis is causing some companies to delay implementing an effective privacy program. But now more than ever, companies must protect data because privacy is as much about customer experience as it is about privacy itself. EVOTEK’s Chief Information Security Officer Matt Stamper weighs in on the most pressing questions regarding California&#039;s groundbreaking privacy law. </div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/matt-stamper" hreflang="en">Matt Stamper</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-06-17T10:38:29Z" class="datetime">Jun 17, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/evotek-ccpa-qa4b-blog-1920x1080.jpg?itok=1cMOCD7H 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/evotek-ccpa-qa4b-blog-1920x1080.jpg?itok=CWGfC776 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/evotek-ccpa-qa4b-blog-1920x1080.jpg?itok=hNGuTjNU 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/evotek-ccpa-qa4b-blog-1920x1080.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10274"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><h4>The CCPA is the first major US privacy legislation to be enforced in the wake of the GDPR. Tell us about what the CCPA means for businesses from a high level? </h4> <p>The largest challenge for organizations addressing the <a href="https://www.delphix.com/blog/what-is-ccpa-compliance">CCPA</a>, or any other privacy regulation, is that they will need to assess data governance practices (e.g., data classification, data handling, data protection) and determine whether they are under tooled or inadequately documented. Organizations need to know what type of information they collect, how it is used internally, and with whom they share this information, so they have the adequate procedures in place. This will ensure the consumer is appropriately engaged in the process beginning with the privacy notice, how they manage consent, and the broader privacy lifecycle. </p> <p>Too frequently, there are important disconnects between stakeholders within the organization. Sales and marketing don’t typically communicate with privacy or security teams, and this lack of coordination exposes the organization to legal, privacy, and security risks. </p> <blockquote> <p>Like security, privacy is a multi-disciplinary domain that requires the input and collaboration among stakeholders, and most importantly the consumer—their consent should be integral to the entire proce<i>ss. </i></p> </blockquote> <p>When organizations ignore the consumer in the process, they frequently delve into the realm of ‘unfair and deceptive’ trade practices that result in the Federal Trade Commission (FTC) invoking consent orders against the firm. These typically result in 20-year bi-annual audits of the organization’s privacy and security practices. No firm willingly wants that level of government oversight.</p> <h4>One of the biggest criticisms of regulations like the CCPA is that it hinders innovation. What’s your perspective here?</h4> <p>I’m a contrarian in this regard. Good regulation—meaning regulation that protects privacy and security—drives innovation. Just look at the security space. We’ve seen massive improvements with respect to security architecture in the last few years with tools that help with automated data discovery, classification, and protection (including tokenization, pseudonymization, format protecting encryption), privacy management tools, deception to understand adversarial behavior, and security orchestration automation and response (SOAR) tools that automate security functions.</p> <p>As a case in point, <a href="https://www.delphix.com/platform">Delphix’s DataOps platform</a> highlights important privacy-protecting and security enhancing innovation that is perfectly suited to address the requirements of regulations such as the GDPR or the CCPA. These capabilities will become requisite features for privacy and security services architectures moving forward. If an organization collects personal and sensitive data,  in all their respective guises, then tokenization, data masking and pseudonymisation will become the norm. Doing this at scale and with minimal impact to operations are capabilities that exist today and should be widely employed..</p> <p>I believe that good regulation—emphasis on <b><i>good</i></b> here—drives innovation. What’s important, however, is that we don’t create a regulatory bar so high that smaller organizations cannot enter markets given the inherent cost of doing business. That would be a market failure. My concern is that too many smaller and medium-sized businesses that are integral to our economy are limited in their ability to implement appropriate privacy and security programs. </p> <h4>Businesses that have undertaken GDPR compliance will have an advantage in addressing the CCPA, but those efforts alone won’t suffice. How does the CCPA differ or go beyond the scope of GDPR? </h4> <p>The CCPA and the GDPR are similar, but there are important differences that security and data governance leaders should be aware of as they oversee their security and privacy programs.</p> <p>The European Union’s General Data Protection Regulation (GDPR) is pervasive in scope and has important impacts on privacy and security—indeed <a href="https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/accountability-and-governance/data-protection-by-design-and-default/">Article 25</a> requires ‘data protection by design and by default’—for organizations both within the EU as well those that market to data subjects (aka residents within the EU).</p> <p>Most notably, the California Consumer Privacy Act (CCPA) is specific to a single state, California, versus an economic union—most of Europe with the ongoing odd case of England, encompassing more than 20 European countries. The economic impacts of the GDPR are certainly more widespread, and the EU has been focused on privacy well before the adoption of the GDPR. The 1995 Data Protection Directive laid the foundation for the GDPR and similarly had expansive impacts on privacy practices throughout the EU and arguably the rest of the world.</p> <p>Privacy is also a right in Europe. <a href="https://gdpr-info.eu/art-1-gdpr/">Article 1</a> of the GDPR outlines the ‘fundamental rights and freedoms of natural persons and in particular their right to the protection of personal data,’ and data subjects must provide their consent (e.g., opt in) prior to having their information collected. The U.S. constitution does not explicitly call out privacy, and generally speaking, U.S. privacy practices—until recently—have placed the burden on the consumer to ‘opt out’ when their information is collected against the consumer’s preferences. Unlike the U.S. constitution, California’s constitution does provide a right to privacy.</p> <p>Both the GDPR and the CCPA establish important privacy rights for data subjects. <a href="https://gdpr-info.eu/chapter-3/">Chapter III of the GDPR</a> outlines a number of important privacy rights including the now famous ‘right to be forgotten,’ which is technically noted as the ‘right to erasure’ (Article 17). Other rights include the ‘right to access’ (Article 15) and the ‘right to rectification’ (Article 16). These privacy rights have important analogs in both the CCPA as well as other sector-specific regulations, such as HIPAA where consumers have a right to access their health records. Consumers here in the U.S., as another example, have the right to review credit reports annually and to request that inaccurate information be corrected by the credit reporting agencies.</p> <p>The CCPA expands privacy rights to include a requirement that businesses clearly notify the consumer what specific data elements or categories of information are being collected about them, and whether this information is being sold to third parties. Importantly, consumers can preclude their information from being sold to third parties, and when they exercise this right or the others established within the CCPA, the consumer should not face any discrimination from the business for having exercised their privacy rights. Like the GDPR, the CCPA establishes an expectation for ‘reasonable’ security over the personal information collected (1798.150).</p> <p>Ultimately, both the CCPA and the GDPR have driven fundamental change to how organizations think about their data governance practices and have made the topics of privacy and security appear frequently on executive and board agendas. In this spirit, the CCPA and the GDPR have been effective at raising the awareness of how organizations collect, store and share sensitive data about consumers (aka data subjects).</p> <h4>Looking ahead, what is your expectation for how the regulatory and compliance landscape will evolve? </h4> <p>Presently, all 50 U.S. states have breach notification laws. Many states are now also drafting their own privacy laws. A case in point is Washington state’s privacy law (<a href="https://venturebeat.com/2020/03/12/washington-privacy-act-fails-in-state-legislature-again/">SB 6281</a>) that would have been similar in tone to both the GDPR and the CCPA. But it did not pass through the state’s legislature. Washington state did pass SB 6280, which is notable for addressing appropriate uses and disclosure of facial recognition applications. Vermont also enacted a privacy regulation in 2018 that requires disclosures by data brokers. </p> <p>Unfortunately, and unlike our neighbors in both Canada and Mexico, the U.S. will likely continue with a complicated patchwork of state-specific privacy requirements. Federal privacy regulation doesn’t not seem to be a priority given the current political climate in D.C. Even if we do have a federal privacy law, it’s more than likely going to be unduly influenced by industry and not consumers, given Citizens United and the lobbying that’s so prevalent in our Capital. What will likely be the status quo for the next several years will be that larger, multi-national organizations will broadly follow the requirements established in the GDPR. </p> <p>When I was a research director at Gartner, I covered privacy and specifically the GDPR,  and that was certainly the approach many Gartner clients conveyed. I also foresee that California will continue to establish privacy precedent for many other states, so organizations would be well-served to have a solid working knowledge of both the GDPR and the CCPA. In that vein, organizations will be able to validate their processes for handling requests from consumers (subject access requests or data subject access requests) and how they validate consumer identities when these requests occur. Too frequently, these procedures, while well understood by counsel, are never adequately communicated to front-line employees.</p> <h4>What's your best piece of advice for business leaders looking to tackle compliance—especially for those who will need to make a significant investment?</h4> <p>First and foremost, organizations need to read the CCPA and the proposed regulations offered by the California Attorney General. Unlike the GDPR (which is over 250 pages), the CCPA is relatively short (less than 50 pages). I think too few companies actually understand and read the regulations that apply to their organization.</p> <p>Critically, organizations should take a data-centric view of compliance—one that is biased toward protecting the consumer’s rights in both the collection and processing of their information. There are fantastic applications and tools available that will help with the technical side of privacy and data protection. Complement these tools by having a strong advocate for the consumer when thinking about business practices that involve the collection of personal data. </p> <blockquote> <p>Organizations focused on making their relationship with the consumer transparent engender trust and build goodwill. </p> </blockquote> <p>As a consumer, these are the companies that I want to give my business to. I’d also invite data governance and security leaders to read Recital 39 of the GDPR. It’s just a page in length but sets the tone for privacy expectations not only in Europe but globally. Lastly, map data—data flows are a beautiful thing!</p> </div> </div> </div> </div> </div> Mon, 15 Jun 2020 22:40:15 +0000 michelle 2294 at https://www.delphix.com 3 Ways to Prepare Your Data For a Cyber Black Friday https://www.delphix.com/blog/3-ways-to-prepare-data-for-cyber-black-friday <span class="field field--name-title field--type-string field--label-hidden">3 Ways to Prepare Your Data For a Cyber Black Friday</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Fri, 06/12/2020 - 07:16</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">Covid-19 concerns may force Black Friday to look a lot more like Cyber Monday this year. For retailers, the result could be devastating unless they take the necessary steps to get ready now.</div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/sharon-bell" hreflang="en">Sharon Bell</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-06-15T13:00:00Z" class="datetime">Jun 15, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/istock-871202876.jpg?itok=ttWdiaz7 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/istock-871202876.jpg?itok=rG20WVZf 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/istock-871202876.jpg?itok=EN1fkHJJ 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/istock-871202876.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10269"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>This Black Friday might look unlike any other, as the epic in-store buying day drives higher digital workloads than ever before for big box retailers. Growth of digital purchases has already outpaced in-store buying for several years. Just last year, the U.S. saw a <a href="https://www.digitalcommerce360.com/article/e-commerce-sales-retail-sales-ten-year-review/">15% jump</a> in ecommerce spending compared to 2018, where consumers spent more than $600 billion online. </p> <p>With coronavirus lockdowns and stay-at-home orders, millions of people have created and reinforced online buying behaviors and habits. Already, coronavirus-induced online shopping sent sales soaring 49 percent in April, according to <a href="https://www.adobe.com/experience-cloud/digital-insights/digital-economy-index.html">Adobe research</a>. </p> <p>For retailers, the result could be devastating unless they take the necessary steps to get ready now. As shortages appear through supply constraints and digital channels become the only way to serve customer needs across the retail landscape, businesses will need access to fast, compliant data in order to optimize a digitally-enabled customer experience and deliver rapid value. </p> <p>From accelerating app development with faster test cycles and enabling companies to pivot their strategies from in-person shopping to digital, retailers must embrace their status as a data company. </p> <p>The key to winning as a <a href="https://www.delphix.com/flipbook">data company</a>? Start with a DataOps platform. A DataOps platform combines data compliance and on-demand data delivery to fuel cloud, AI, and digital transformation initiatives. Here are three ways a DataOps platform can transform Black Friday preparations for enterprise data teams and meet the massive spike in demand for digital shopping. </p> <h4>1. Speed Up Application Development </h4> <p>One of the biggest challenges to fast-tracking digital applications and experiences is the time-consuming and resource-constraining effort of migrating, moving, and securing massive amounts of enterprise data. Data exists everywhere in ecommerce and mobile applications, logistics systems, marketing and promotions, customer service, and <a href="https://www.delphix.com/blog/legacy-erp-holding-you-back-invest-in-data">ERP systems</a>. </p> <p>In order to drive customer experience transformations, retail companies need to harness data across heterogeneous systems while cutting time and cost. With DataOps, software teams have the ability to automatically provision data into environments to accelerate test cycles, integrate data across systems for fast, flexible systems integration testing, and enable fast end-to-end testing of applications—preventing downtime that can result in major revenue loss. </p> <h4>2. Perform at Scale and Boost Profits with AI and Analytics</h4> <p>A.I. and machine learning are changing the way businesses interact with customers on every level. Data becomes key to opening doors to valuable insights into purchasing behavior, foreseeing customers’ needs, and designing personalized shopping experiences. These require the ability to rapidly iterate and version data for training and test models for AI shopping analytics</p> <p>A DataOps platform, like <a href="https://www.delphix.com/platform">Delphix</a>, can feed data from multiple sources into AI and machine learning initiatives to deliver localized and personalized omni-channel shopping experiences over a buyer’s journey across touchpoints. With access to fresh, high-quality data, teams can train and test AI models to maximize click and collect, beacon usage, flash sales, and dynamic clustering. In addition to this, teams can run simulations on the previous year’s holiday volumes can be of tremendous benefit for logistics, planning, and accelerating last-mile delivery. </p> <h4>3. Become a Trusted Steward of Data with Privacy Compliance and Governance </h4> <p>Last but not least, <a href="https://www.delphix.com/blog/forbes-consumer-trust-currency-of-business">customers expect</a> companies to protect their personal information. The last thing you want is a data breach that jeopardizes Black Friday sales, customer loyalty, and brand reputation. </p> <p>The global average cost of a data breach is <a href="https://databreachcalculator.mybluemix.net/?_ga=2.96830426.436800262.1577141175-921129177.1577141175&amp;cm_mc_uid=18423071444915771411736&amp;cm_mc_sid_50200000=91922601577141173609&amp;cm_mc_sid_52640000=36284071577141173618">$3.9 million</a>, and Black Friday preparations expose a wide range of data to global test, dev, and analytics teams. A DataOps platform reduces data risk for onshore and offshore development teams by ensuring that sensitive data is masked in development and testing environments. In addition, retailers can securely share data with global supply-chain partners and speed up testing of integrated solutions.</p> <p>As a result, retailers can keep data safe and in compliance with regulations, including GDPR, CCPA, and PCI-DSS, without delaying time-to-market for new digital applications and online shopping/buying experiences. </p> <h4>Final Thoughts</h4> <p>The management of data must evolve into a seamless collaboration around the flow of information within the enterprise, without compromising <a href="https://www.delphix.com/blog/secret-to-championing-data-privacy">data privacy and security</a>. A DataOps platform provides teams with easy access to data in a fast and secure way, ultimately delivering quality data to applications and business processes. Without a data-first approach, retailers will struggle to find innovative ways to meet customers’ expectations, make the shift to digital, and drive profitability during the peak shopping season. </p> <p><i>Delphix provides a data platform for Black Friday transformation. Download this </i><a href="https://www.delphix.com/solution-brief/consumer-goods-retail"><i>solution brief</i></a><i> to get a step-by-step guide on how to eliminate data bottlenecks holding back your dev teams with safe data delivered in minutes. </i></p> </div> </div> </div> </div> </div> Fri, 12 Jun 2020 14:16:45 +0000 michelle 2293 at https://www.delphix.com Stop Pitting Privacy Against Public Health, And Start Innovating To Address Both https://www.delphix.com/blog/forbes-stop-pitting-privacy-against-public-health-start-innovating <span class="field field--name-title field--type-string field--label-hidden">Stop Pitting Privacy Against Public Health, And Start Innovating To Address Both</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Fri, 06/26/2020 - 07:17</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">The reality is that privacy does not always have to be sacrificed in the service of public health. Now more than ever, the onus is on businesses, research institutions, healthcare providers and governments to engage in more meaningful ways to explore the technology that exists to preserve both. </div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/monika-saha" hreflang="en">Monika Saha</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-06-11T13:00:00Z" class="datetime">Jun 11, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/960x0.jpg?itok=YW1d52Fm 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/960x0.jpg?itok=39fVOqPe 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/960x0.jpg?itok=OYfGj4uj 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/960x0.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10423"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>As nations around the world begin to relax shelter-in-place restrictions, <a href="https://www.technologyreview.com/2020/05/07/1000961/launching-mittr-covid-tracing-tracker/">many countries</a> are rolling out contact tracing applications to help <a href="https://science.sciencemag.org/content/368/6491/eabb6936">contain the spread of the virus</a> and allow people to resume normal activities. The apps are designed to quickly identify infected individuals and notify anyone who might have come into contact with them using location-based tools, like GPS or Wi-Fi. </p> <p>But there’s much debate about how these apps should operate — specifically, what data is collected (is it just location, or also name, email, etc.?) and where it is stored (locally versus in a centralized repository). Privacy advocates <a href="https://www.nytimes.com/2020/04/07/opinion/digital-privacy-coronavirus.html">warn</a> contact tracing apps could be abused and lay the foundation for mass digital surveillance and, as a result, should collect minimal data. Meanwhile, public health experts argue robust data is a vital tool in the fight against the virus as the world awaits a vaccine.</p> <p>But the reality is that privacy does not always have to be sacrificed in the service of public health. Now more than ever, the onus is on businesses, research institutions, healthcare providers and governments to engage in more meaningful ways to explore the technology that exists to preserve both. Swinging between the extremes of complete compliance at the expense of no tracking and zero compliance coupled with unreasonable levels of tracking is unproductive.</p> <h4>Times Of Crisis Result In Innovation — And We’ve Only Just Begun</h4> <p>In the U.S., Apple and Google are at the forefront of innovation in contact tracing. Both companies are releasing APIs that will be the foundation for <a href="https://www.theverge.com/interface/2020/5/8/21250744/apple-google-contact-tracing-england-germany-exposure-notification-india-privacy">many contact tracing apps</a>, allowing continuous tracking of individuals’ proximity to one another using Bluetooth signals from smartphones.</p> <p>When two phones come into contact for more than five minutes, the API will facilitate the exchange of anonymous tokens. If one of the two individuals later reports being infected, the system will automatically send a notification to the other, with no human involvement and no external reporting of any kind. The token data is stored locally on users’ phones for maximum privacy.</p> <p>However, the forthcoming API’s approach to data collection is minimalist. No specific location or other identifying information is collected. For governments and public health officials, this is a problem.</p> <p>“Partial data sharing and gaps make it impossible to provide the insights and tools California needs to safely reopen,” said Claudia Williams, CEO of nonprofit health network Manifest MedEx, <a href="https://news.blueshieldca.com/2020/05/04/california-needs-this-innovative-approach-to-help-battle-the-pandemic">in a recent interview.</a></p> <p>And that’s true for not just California, but governments everywhere. Aggregate data stored in a central repository is critical to doing everything from tracking transmission zones to gaining a better understanding of how the virus is spreading. In turn, these insights inform policy decisions, including whether and when to relax shelter-in-place ordinances. </p> <p>Let’s compare Apple’s and Google’s APIs with the Aarogya Setu app that was launched by the government of India in April. India has become the only democracy on the planet mandating that all citizens download a contact tracing application. Like other approaches, this application stores tracking data locally on users’ phones, but with two critical differences. </p> <p>First, when a user downloads and proceeds through the registration process, their name, age, location and travel history are collected and stored centrally on government servers. Secondly. if a user tests positive for COVID-19 or declares symptoms in a self-assessment survey within the app, those records are uploaded to centralized servers.</p> <p>While this level of centralized tracking may be perceived as necessary to contain the virus within the second most densely populated nation on earth, the application is also considered somewhat of a black hole when it comes to privacy. Given the loose data privacy laws in India, citizens have to accept the terms offered by the government within the application. </p> <p>In a recent development, the Indian government has decided to shift to an <a href="https://techcrunch.com/2020/05/26/aarogya-setu-india-source-code-release/">open-source approach</a> with the Aarogya Setu app and release the source code of this application for developers to examine and contribute to. It is also offering cash prizes for anyone who finds security flaws and bugs.</p> <p>While businesses and governments take major steps forward in the effectiveness of contact tracing efforts, further innovation is necessary to both protect public health and respect the privacy interests of individuals. And in many cases, those interests are the same. Market research firm Euromonitor International released an <a href="https://www.wsj.com/articles/home-as-refuge-fewer-reusables-less-privacy-the-consumer-trends-emerging-from-coronavirus-lockdowns-11587974400?mod=hp_listc_pos1">updated forecast</a> at the end of April suggesting that fear of COVID-19 will outweigh privacy concerns and consumers will feel compelled to share their data for the sake of public health.</p> <h4>Leading With Responsible Innovation </h4> <p>What has become painstakingly clear from the last three months is we were ill-prepared for an epidemic like this. Contact tracing is a crucial step to post-pandemic normalcy in allowing public health officials to focus efforts on hot spots and protect communities. </p> <p>If government agencies and health providers wish to pursue a more centralized tracing and containment strategy, there are two main challenges they will need to address: </p> <p>• Investing in technology that enables secure collaboration between teams and organizations, leveraging a centralized repository of de-identified data to ensure that data cannot be traced back to individual users. When done correctly, this process can maintain the integrity of the data for development, testing and real-world simulations.</p> <p>• Using de-identified data to quickly and confidently build new applications and services in the fight to contain and eliminate the virus. </p> <p>Experts predict the current coronavirus is just the <a href="https://www.dailymail.co.uk/sciencetech/article-8143523/Scientists-warn-pandemics-like-coronavirus-coming-case-not-if.html">first of many</a> global pandemics we’ll experience in the years to come. So, innovation in these areas will not only help us better manage the current pandemic, but also prove to be incredibly valuable in the future. </p> <p>With that in mind, we can’t afford to settle for solutions that are “good enough” but limit our ability to make public health decisions, or those that enable public health decision-making at scale but play fast and loose with our data privacy. Businesses and governments need to take the initiative to innovate and work toward a solution that allows us to leverage data responsibly and effectively.</p> </div> </div> </div> </div> </div> Fri, 26 Jun 2020 14:17:08 +0000 michelle 2324 at https://www.delphix.com It’s the End of LIBOR—Are You Prepared to Conquer Your Data Challenges? https://www.delphix.com/blog/end-of-libor-conquer-data-challenges <span class="field field--name-title field--type-string field--label-hidden">It’s the End of LIBOR—Are You Prepared to Conquer Your Data Challenges?</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 06/09/2020 - 06:38</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">As the world moves away from LIBOR, there are meaningful changes coming to the financial industry. Here are the biggest data challenges you need to solve before the 2021 deadline.  </div> <div class="field field--name-field-author field--type-entity-reference field--label-hidden field__item"><a href="/author/jonathan-wilcox" hreflang="en">Jonathan Wilcox</a></div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-06-09T13:37:05Z" class="datetime">Jun 09, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/istock-1178308887.jpg?itok=Ng5Mn2iB 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/istock-1178308887.jpg?itok=NHWF9_h3 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/istock-1178308887.jpg?itok=JWoI-xu6 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/istock-1178308887.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10268"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>For 40 years, the London Interbank Offered Rate (<a href="https://www.bankrate.com/glossary/l/libor/">LIBOR</a>) has been used as the key lending benchmark that indicates short-term borrowing costs between banks. Many in the financial world refer to it as the “world’s most important number” as there are nearly <a href="https://www.bis.org/publ/qtrpdf/r_qt1903.pdf">$400 trillion in financial contracts</a> that reference LIBOR. </p> <p>For the banking industry, this is a massive undertaking, and companies must prepare their data for this change well in advance of the phase out date of December 31, 2021. There will be costly changes coming to internal risk management models and IT systems.</p> <p>Unlike other industries, financial firms operate in a very complex environment where they need to perform thousands of compliance checks as well as meet dozens or more regulatory requirements. Yet they have been slow to adopt digital strategies. A <a href="https://www.businesswire.com/news/home/20190620005042/en/Banks-Globally-Making-Significant-Advancements-Digital-Transformation">2019 report from Accenture</a> studied the largest retail and commercial banks worldwide and found that, while digital maturity means high market valuations and better return on capital for banks, only 12% are fully committed to digital transformation. </p> <p>As COVID-19 begins to stretch out over many months and uncertainty continues to loom around the global markets, those in the banking industry will need to accelerate their digital transformation strategies to prepare for this much-anticipated transition and position themselves for future growth and opportunity. Here are two key questions financial leaders must ask as they prepare to make this transition:  </p> <h4>Are You Using a Data Platform That Combines Data Compliance With On-Demand Data Delivery?</h4> <p>With data playing a central role in today’s core business applications, the move away from LIBOR reinforces a need for data agility that many financial institutions have already been working toward. To start, there’s increasing pressure to <a href="https://www.natlawreview.com/article/libor-to-sofr-five-things-every-financial-services-provider-should-know">digitize and analyze</a> LIBOR-based contracts currently active to assess whether renegotiation or amendments are necessary. </p> <p>With this transition, there will be a tremendous need for rigorous software development and testing to make adjustments based on the way things like interest accrual, risk, value products, and transactions are calculated. </p> <p>“One of the reasons why regulators are moving from a slow to a rolling boil is a recognition that there is not only a sheer volume problem but that affected contracts are dispersed widely across an organization,” Mark Chorazak, who served as lead regulatory counsel on some of the largest bank mergers in the wake of the financial crisis, tells <a href="https://www.americanbanker.com/news/its-game-time-libor-transition-to-pick-up-steam-in-new-year">American Banker</a>. “There's a recognition that an organized transition is going to take a lot of time.”</p> <p>Financial institutions need the ability to deliver data as rapidly as they can deploy and test code as too many businesses today base their initiatives on software pipelines that insufficiently address the data layer in the development lifecycle. Financial leaders should consider investing in a data platform that integrates compliance with fast data delivery to accelerate software projects that can reduce wait time and speed up application releases. </p> <h4>Do You Have the Right Data to Support Modeling and Analysis? </h4> <p>LIBOR has prompted a slow but steady move to a variety of new risk-free rates (RFR), including <a href="https://www.morganstanley.com/ideas/libor-its-end-transition-to-sofr">SOFR</a> (the median of rates that market participants pay to borrow cash on an overnight basis, using the US Treasury as collateral).   </p> <p>This transition presents favorable circumstances for financial companies to gain competitive advantage, and <a href="https://www.delphix.com/blog/data-ready-for-AI">AI</a> and ML are going to be key to unlocking those opportunities. For example, if you are accustomed to using SOFR, but realize a certain product is better suited to SONIA (Sterling Overnight Interest Rate Average), you want to move quickly to manage opportunity and risk. </p> <p>But in order to leverage AI training or do your own quantitative analysis, data teams need access to high-quality, secure data so they can stay nimble and effectively collaborate because AI is only as good as the data you feed it. With AI, organizations can also easily analyze and automate which of their thousands of contracts need to be transitioned away from LIBOR. </p> <h4>A Data Foundation That Will Last</h4> <p>While this transition is still more than a year away, it’s an opportunity for banks to innovate for the future. Moving toward new standards will secure the ability to respond to volatile markets, and in order to take full advantage, financial firms need a solid data foundation and strategy. </p> <p>Even if the change is delayed slightly because of coronavirus, the move away from LIBOR is inevitable—as the <a href="https://www.forbes.com/sites/investor/2018/10/10/will-libor-change-to-sofr-in-2021-cause-equivalent-panic-to-y2k/#7fb3b55033bf">real-time testing phase has already begun</a>. Preparing systems for this shift with fast, secure data is critical for businesses to stay nimble and competitive in an industry threatened by a growing number of nimble fintech startups and further prove that every company is a data company.</p> </div> </div> </div> </div> </div> Tue, 09 Jun 2020 13:38:15 +0000 michelle 2292 at https://www.delphix.com Covid-19 Gives Governments Unexpected Digital Wake-Up Call https://www.delphix.com/blog/covid-gives-governments-digital-wake-up-call <span class="field field--name-title field--type-string field--label-hidden">Covid-19 Gives Governments Unexpected Digital Wake-Up Call</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/u/michelle" typeof="schema:Person" property="schema:name" datatype="">michelle</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 06/02/2020 - 13:38</span> <div class="field field--name-field-teaser field--type-string-long field--label-hidden field__item">Over the last several years, governments have been forced to embrace digital transformation. The pandemic is driving new needs for online services, and governments are poised to take a digital leap. </div> <div class="field field--name-field-date field--type-datetime field--label-hidden field__item"><time datetime="2020-06-03T13:00:00Z" class="datetime">Jun 03, 2020</time> </div> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-page-heading"> <div class="field field--name-thumbnail field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/width_480/public/2020-06/istock-1133531967.jpg?itok=keRefWne 1x" media="screen and (min-width: 64em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_1024/public/2020-06/istock-1133531967.jpg?itok=cw7doIV3 1x" media="screen and (min-width: 48em)" type="image/jpeg"/> <source srcset="/sites/default/files/styles/width_768/public/2020-06/istock-1133531967.jpg?itok=ll-uaze3 1x" media="(min-width: 0em)" type="image/jpeg"/> <img src="/sites/default/files/2020-06/istock-1133531967.jpg" typeof="foaf:Image" /> </picture> </div> </article> </div> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-hidden field__items"> <div class="block-text " id="paragraph-10231"> <div class="container"> <div class="block-text__content"> <div class="clearfix text-formatted field field--name-field-content field--type-text-long field--label-hidden field__item"><p>Digital transformation is a slow and arduous process. <a href="https://www.delphix.com/blog/forbes-building-governments-fit-for-digital-age">Governments</a> have experienced this first-hand as they’ve slowly begun to modernize their systems. The ongoing pandemic has accelerated their plans, forcing a sudden and colossal upheaval of the economic and social fabric of communities everywhere. Whether citizens are applying for unemployment benefits or seeking guidance on social distancing measures, the public wants and expects fast and efficient online experiences. Governments have to step up to the challenge.</p> <p>With the right technology in hand, these governments are not just capable, but also poised <a href="https://www.wired.com/wiredinsider/2019/11/unifying-government-operations-texas/">to take a digital leap</a>.</p> <h3>Innovating for the Future</h3> <p>The current <a href="https://www.delphix.com/blog/letter-to-customers-covid19">pandemic</a> has revealed the need for governments to build resilience for future threats. By bolstering digital capabilities, governments can push the boundaries of people’s expectations and provide better (maybe even life-saving) services. </p> <p>While digital transformation looks different at every organization, successful efforts often share fundamental characteristics. </p> <h4>1) Cloud-Based Infrastructure</h4> <p>One of the biggest challenges holding digital transformation back is an outdated infrastructure. Governments, like private companies, require rapid and flexible access to computing, storage, and networking resources that can meet the needs of <a href="https://www.delphix.com/blog/accelerate-digital-agenda-using-hybrid-cloud-appdev">modern cloud innovations</a>. Instead, they have gotten used to making due an aging IT infrastructure with stale or siloed information stored across multiple data warehouses, often basing decisions and policies on an incomplete, piecemeal picture. </p> <p>To make better-informed decisions, they need the cloud to build a resilient IT infrastructure that can be updated seamlessly, especially during a crisis to support broad digital needs and meet a huge surge in demand.</p> <p>And in order to achieve greater elasticity and faster delivery times, organizations also require fast and secure access to data in its entirety in order to fully experience the benefits of using cloud-based applications, platforms, and services. Instead of data residing in complex private data servers, cloud technologies enable uniform access to data to support critical initiatives such as microservices. That’s not only cash and time savings for organizations, but also a necessity for operating digital services at scale. </p> <p>Dubai is a prime model of how cities are beginning to transform into “smart cities” by using the cloud. By shifting its infrastructure from paper and on-premise networks to the cloud, Dubai is on the path to making the government <a href="https://www.smartdubai.ae/newsroom/news/smart-dubai-and-microsoft-collaborate-to-accelerate-digital-transformation">entirely paperless</a> by 2021. So far, this has led to more than 250 government services being upgraded and the saving of millions of pounds of paper and cash.</p> <h4>2) Data Platform for Digital Transformation </h4> <p>Governments today are saddled with a vast array of data types—from handwritten deeds to photocopied birth certificates—scattered across sprawling, multigenerational terrain. Many of these records need to be digitized, but that’s only the first step. </p> <p>In order to meet the needs of everyday citizens, governments need to boost their software development efforts using practices, like <a href="https://www.delphix.com/blog/modern-day-love-story-devops-dataops">DevOps</a>, in order to deliver their services within a shorter time span and with superior quality. </p> <p>How data is leveraged becomes key to rapidly and securely building those applications that power a transformative initiative. To do this, organizations are turning to <a href="https://www.delphix.com/white-paper/dataops-success-economy">the emergent practice of DataOps</a> to manage data with the same speed and simplicity as <a href="https://www.delphix.com/blog/2020-you-will-manage-data-as-code">developers manage code</a>. </p> <p>DataOps is a data-first approach to process, culture, and technology—where organizations can put an end to software bottlenecks of waiting for data. Without it, time is wasted as software teams stand by days, even weeks, to get access to data. Once data entanglements are removed, DataOps organizations can move faster and with more efficiency, and embrace transformative new technologies such as artificial intelligence and machine learning. </p> <p>Two years ago, the city of Austin embarked on a journey <a href="https://medium.com/civiqueso/real-talk-how-austin-is-becoming-a-smarter-city-its-not-about-the-tech-b3f7a8e2e5f4">to build living digital services</a> for its community. Learning from its thriving tech scene, the city made massive investments into improving its IT infrastructure and adopting agile and DevOps software development practices. In less than 18 months, the city launched three new government service platforms, including rebuilding the City of Austin’s website to improve resident access to municipal services. This would not have been possible without first addressing their outdated data infrastructure data that often bottlenecks software development, especially at the government level. </p> <h4>3) Data Risk Management </h4> <p>“Whatever the motive, it’s clear that governments are the highest-value targets for hackers today,” <a href="https://www2.deloitte.com/us/en/insights/deloitte-review/issue-19/protecting-sensitive-data-government-cybersecurity.html">writes Willaim Eggers</a>, executive director at Deloitte’s Center for Government Insight. “Thus, it’s critical that agencies invest in strong cyber defenses—stronger, if anything, than those found in the private sector.”</p> <p>Just as consumer trust is the currency in business, citizen confidence in government institutions also depends on trust. Governments hold sensitive information about everything from critical infrastructure, public safety, birth certificates, credit information, and more. Governments in particular, need to automate data security to protect sensitive information before it’s ever shared or used. </p> <p>Protecting privacy also needs to top of mind as entire projects run the risk of being stopped in their tracks. Take <a href="https://www.theverge.com/2020/5/7/21250594/alphabet-sidewalk-labs-toronto-quayside-shutting-down">Sidewalk Labs</a> for example, which set out to create a sustainable, digital city in an area of Toronto. The project would include a giant awning system to shield pedestrians from the elements, and even pathways that melt snow. Sensors and artificial intelligence would be used to optimize traffic and make buildings sustainable and efficient. There were even plans for robots to clean up trash and an underground freight delivery system to ferry packages to residents. However,<a href="https://www.nytimes.com/2020/03/10/world/canada/toronto-sidewalk-labs-google.html"> privacy concerns</a> around data collection forced organizers to water down their ideas—and now it’s been decided the once-promising project will not go on at all.</p> <h3>Necessity Breeds Innovation</h3> <p>While governments <a href="https://www.wsj.com/articles/city-cios-help-keep-services-humming-amid-coronavirus-woes-11584392556">have edged toward becoming more digital</a>, much of the hard work remains to be done. Their ability to respond to major challenges with digital solutions will be determined on continuous innovation. Now’s the time for governments to invest in digital infrastructure—migrating to the cloud, adopting a DataOps platform, and automating data security—and create seamless, digital services that help them better reach, inform and engage their constituents.  </p> </div> </div> </div> </div> </div> Tue, 02 Jun 2020 20:38:11 +0000 michelle 2286 at https://www.delphix.com