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Support

We’re Here to Help You.

Access Delphix and community expertise to ensure your
continued success.

Knowledge Base

Find the answers you need in one place.
Find the answers you need in one place.

Community

Forum with our community of users, experts and employees.
Forum with our community of users, experts and employees.

Product Documentation

Detailed documentation for using your Delphix deployment.
Detailed documentation for using your Delphix deployment.

Ticketing

Delphix customers can file a ticket here.
Delphix customers can file a ticket here.

Can’t find what you’re looking for? Give us a call.

We’re here to help you succeed with Delphix and your projects around the globe.
USA and Canada
1-888-827-4720
International
+1 650-681-3905
United Kingdom
+44 1277 420169
Japan
+81-3-4510-0375
Germany
+49-69-643-509660

FAQ

We have answers to the most popular questions.
General Questions
What kinds of support do you offer?

We offer both phone and email/web service support for our product as well as documentation, community forum and knowledge base.

What are the different levels of support?

We have three levels of support: Standard, Platinum and PlatinumPlus; for the specifics on each one please visit our Support Policies.

Where do I go for support?

Our knowledge base and case filing can be found on support.delphix.com, our community forums are on community.delphix.com (these are the best place for quick questions, product how-tos and connecting with other Delphix users) and our main product docs are available on docs.delphix.com.

What is the Support Phone Number?

We have regional and local numbers, note the 800 number is toll free.

   USA and Canada: 1-888-827-4720
   International: +1 650-681-3905
   France: +33 9 73 72 80 79
   United Kingdom: +44 1277 420169
   Japan: +81-3-4510-0375
   Germany: +49-69-643-509660

 

What is PlatinumPlus? What is the difference between that and Platinum?

PlatinumPlus offers the fastest time to response, customized reporting and check-ins with a personal account manager on your Delphix deployment - this is our only support level that offers this. For more information check out the PlatinumPlus Data Sheet.