Support Overview

Our Mission

We are proud to serve our Enterprise customers around the globe. Our customer-centric philosophy and laser focus on the customer experience differentiates Delphix from everyone else. Customer Success is our most critical objective and we have created a Customer Support organization that delivers just that. Our vision is to achieve a level of support excellence that exceeds your expectations.

  • "Overall I would rate Delphix support better than any other vendor on my list. I actually have confidence in the abilities of each of the support engineers I've worked with from Delphix. I appreciate the willingness to tenaciously work on any issue, and to be available at any time to implement workable solutions. Very well done."

    Anonymous Responder

  • "The support and engineering folk are amazing. This level of support is exceptional and I've never seen it from the likes of Oracle, IBM, etc in 18+years as a DBA."

    - Andrew Young, Customer and End User

  • "Support is always quick to respond and provide advice, solutions or fixes."

    - Oracle DBA with 17 years of experience

  • "The Delphix engine upgrade went very smoothly. Srish provided good information pre-upgrade and was well prepared during the upgrade. I appreciate his efforts to make sure the upgrade would be successful."

    - Oracle DBA

  • "All Service Engineers are very committed and responsive immediately. In the recent case, Craig who was dealing with issue was really appreciated."

    - Delphix Administrator

What We Offer

Rapid response and timely problem resolution are critical in the development environment where downtime can have a significant impact on your operations. We are committed to providing 24x7 access to professional and knowledgeable support engineers distributed throughout the globe enabling seamless follow-the-sun enterprise support. Delphix customers can expect:

  • Support delivered by experienced technical support engineers with years of expertise in virtualization, database administration, networking and storage.

  • Timely response to your requests within targeted guidelines, providing regular updates throughout and remaining engaged until your issues have been satisfactorily addressed. We also have a defined escalation process when management assistance may be required.

  • As a complement to our personalized technical support, all customers receive access to our intuitive knowledge base where you can access relevant and contextual knowledge articles, best practices and troubleshooting guides.

  • Access to a thriving community of product evangelists, developers and users enabling sharing of best practices. We invite you to actively participate and shape our community effort.

Need assistance?

Delphix Makes Application Development Faster

Call us
1-888-827-4720 Toll Free (USA and Canada);
+1 650-681-3905 (International)